Privacy Statement

Effective: 12 July 2026 · Version 1.1

NaloHub respects your privacy. This statement explains how we handle personal information in line with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs).

1. Who we are

NaloHub (“we”, “us”, “our”) provides a private resident portal for apartment and strata buildings. The entity responsible for personal information handled through the platform is Tazanna Trust, ABN 76 424 590 443. You can reach us using the details in the Contact section.

Each building’s body corporate / owners’ committee decides who may access their building’s portal. For information posted within a building, the committee and NaloHub each play a role in protecting it.

2. What personal information we collect

Account details, your name, email address, the unit/apartment you’re associated with, and your role (for example resident, owner, committee member).
Contact details, a phone number and email address.
Content you submit, maintenance reports (including any photos you attach), bookings, messages, documents, and similar entries you create in the portal.
Building information, details about your building that the committee or manager configures.
Technical information, basic log and device data (such as IP address, browser type and timestamps) generated when you use the service, used for security and reliability.
Website enquiries, if you submit an enquiry or “pilot” request form on our website (nalohub.com), the details you choose to provide: your name, email address, building name, suburb, number of units, your role, and any message.

We do not seek to collect sensitive information (as defined in the Privacy Act). Please don’t post sensitive information into free-text fields unless it’s necessary.

3. How we collect it

Directly from you, when you sign in or enter information in the portal.
From your building’s committee or manager, who may add your name, email and unit so you can be invited.
Automatically, through your use of the service (technical/log data above).
When you contact us or submit an enquiry or “pilot” request form on our website.

4. Why we use it

To provide the portal and its features to your building.
To sign you in securely using an email link, and keep your session safe.
To deliver notices, bookings, maintenance updates and other building communications.
To provide support, and to administer billing to the building.
To maintain security, prevent misuse, and meet our legal obligations.
To respond to website enquiries and, where you ask, to help set up a NaloHub pilot for your building. We use these details only to reply to you, we don’t sell them or use them for unrelated marketing.

We only use personal information for the purposes above, for purposes you would reasonably expect, or as otherwise permitted under the Privacy Act.

5. When we share it

We do not sell personal information. We disclose it only as needed:

Within your building, your name, unit and role are visible to others in your building so the community can function. Your phone and email can be hidden if you choose not to share them.
To your committee / manager, those running the building can see content relevant to running it (for example a maintenance request you raise).
To service providers, trusted providers who help us run the platform (for example secure cloud hosting, database, and email delivery), under confidentiality and security obligations, and only to provide the service.
Where required by law, for example to comply with a court order or a lawful request.

6. Overseas storage and disclosure

We host the platform’s data in Australia where practicable (our primary database region is Sydney). Some service providers may store or process limited data outside Australia. In particular, enquiry forms submitted on our website are delivered to us using Formspree (Formspree, Inc., United States), so information you enter in those forms may be processed and stored on servers outside Australia. Where overseas handling happens, we take reasonable steps to ensure your information is handled consistently with the APPs (APP 8).

7. Security and retention

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access or disclosure, including passwordless sign-in via secure email links, access controls that isolate each building, and encryption in transit. No system is perfectly secure, but we work to protect your information and to respond quickly if something goes wrong.

If a data breach likely to cause serious harm occurs, we will respond in line with the Notifiable Data Breaches scheme, including notifying affected individuals and the OAIC where required.

We keep personal information only for as long as needed for the purposes above or as required by law. A building’s committee may export and then remove their building’s data (see Your data, your building).

8. Accessing and correcting your information

You can view and update your own details in the portal’s settings at any time. Under APPs 12 and 13 you may also ask us for access to the personal information we hold about you, or ask us to correct it. We’ll respond within a reasonable time. There’s normally no charge; if access involves significant effort we’ll tell you about any reasonable cost first.

9. Marketing

NaloHub is a service you use through your building, we don’t send unsolicited marketing to residents. Any operational emails (such as sign-in links or building notices) are part of providing the service.

10. Cookies and analytics

We use only the cookies and local storage needed to keep you signed in and to remember basic preferences. We keep analytics minimal and do not use your portal content for advertising.

11. Your data, your building

A building’s records belong to that building. The committee can export their building’s data and take it with them if they ever leave NaloHub. We don’t hold building data hostage.

12. Complaints

If you have a privacy concern, please contact us first (details below) and we’ll work to resolve it. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or 1300 363 992.

13. Changes to this statement

We may update this statement from time to time. We’ll change the “Effective” date above and, where changes are significant, let you know within the portal.

14. Contact us

Privacy enquiries:
Email info@nalohub.com
Phone +61 420 331 425
Web nalohub.com