Almost every apartment building in Australia has a committee, elected volunteers carrying a legal duty, a budget, and the building's memory. Almost no software is built for them. It's built for the professionals around them: strata management platforms for the managers, operations platforms for the building managers. The committee gets cc'd.
The gap in the middle of the market
Look at where a committee actually lives and the gap is obvious. The strata manager's software runs levies, trust accounting and statutory administration, the committee sees reports from it, but it isn't theirs. The building manager's software (where a building has one) runs work orders and daily operations, again, not the committee's. Meanwhile the committee's own work, decisions, quotes, correspondence, disputes, the handover to next year's committee, lives in personal inboxes, attachments and memory.
The result is familiar in thousands of buildings: quotes that expire in email threads, votes that take two meetings, residents who assume nothing is happening because nothing is visible, and a changeover every year where the building's operational memory walks out the door.
Taking ownership doesn't mean going it alone
This isn't an argument for dropping your strata manager. It's a narrower point: the scheme's record should belong to the scheme. Your dealings with the insurer, the decisions behind each approval, the state of every open job, those shouldn't live in any one person's inbox, or in a platform the committee doesn't control.
NaloHub is a private portal for the committee and residents, built for committees that want ownership of their building's record and visibility for the people who live there, whatever professional support the scheme has around it.
- Maintenance with decisions built in. Issues run through named stages: reported, triaged, quotes in, recommended, at vote, contractor confirmed. When something needs a committee decision, one click creates the motion from the job; members vote from their phones, and the outcome stays attached to the work, dated and on the record.
- A Compliance Calendar generated for your state. The statutory deadlines that actually apply to your scheme, with traffic lights, so the compliance year exists somewhere other than in one volunteer's memory.
- Documents and by-laws readable by every resident, so owners answer their own questions instead of emailing a volunteer and waiting.
- A Correspondence Hub with the building's own email address. Dealings with the insurer, council and contractors belong to the scheme, not to whoever happens to be secretary this year. When the committee changes, the record stays.
- Nalo, the in-house assistant that has read the strata legislation of every Australian state and territory and cites the exact section or by-law behind each answer.
- One-click reporting. A date-ranged maintenance report as a Word document, every issue, quote, decision and photo, ready for a meeting, an insurer, or an incoming committee.
Built for all of Australia
Strata law is state law, and the differences are real: what NSW calls a strata committee, Queensland calls the committee of the body corporate; retention periods, spending thresholds and meeting rules all shift at the border. NaloHub models all eight states and territories, so the compliance calendar, the assistant's answers and the record-keeping match the law your scheme actually sits under, whether that's the BCCM framework in Queensland, the SSMA in New South Wales, or their counterparts everywhere else.
Where the building manager fits
In buildings with a building manager, NaloHub gives them the thing most BMs never get: a visible record of the work. Staged jobs with timestamps, recommendations on the record, and delays sitting where they actually are, which protects the BM at renewal time as much as it informs the committee. Building managers aren't the villain in strata; invisibility is.
And smaller schemes?
Some smaller schemes run without professional management at all, entirely legal in every state, and for a small building often sensible. NaloHub works there too, precisely because it never assumed a professional was at the controls. But the heart of the product is the committee that wants its building's record owned, visible and handover-proof, with or without a manager beside it.
Common questions
Does our committee need the strata manager's permission to use NaloHub?
No. NaloHub is the committee's and residents' portal, it sits alongside your strata manager rather than replacing them. The strata manager keeps doing what they do; NaloHub gives the committee and residents their own record of maintenance, decisions, documents and correspondence, owned by the scheme.
Which Australian states does NaloHub cover?
All of them. NaloHub models the strata legislation of every Australian state and territory, and Nalo, the in-house assistant, cites the exact section or by-law behind every answer, for your jurisdiction. It's information, not legal advice, and it says so.
Does NaloHub replace our strata manager or building manager?
No, and it isn't trying to. Strata managers handle levies, trust accounting and statutory administration; building managers run daily operations. NaloHub is the layer they don't provide: the committee's decision record, resident visibility, and a maintenance workflow that connects reports to quotes to votes to outcomes.
What does NaloHub not do?
It's not an accounting package, no levy notices, trust accounting or financial statements. What it replaces is the personal inboxes, the chasing, the untracked decisions, and the handover that never happens.
How much does NaloHub cost?
NaloHub is $2 per unit per month plus GST, with a $99 minimum, and never per resident. A 60-unit building pays $120 a month. There's one plan with every feature included and no per-feature add-ons. There's no lock-in and your data is portable if you ever leave.
Can we try it before committing?
Yes, there's a fully populated demo building at demo.nalohub.com with no signup and nothing to install.
Worth reading next: What your building forgets every time the committee changes and Nobody is hiding anything. That's the problem. And the free tools library. 20 committee documents, no email address required.